As a technology-driven organization, PossibleNOW is focused on IT innovation. So, when its traditional tape backup processes were consuming valuable IT staff time, PossibleNOW needed to make a change. Further, its tape backup infrastructure wasn’t giving the company’s executive team the confidence it needed, that valuable data could be recovered in the event of a downtime event.
PossibleNOW is in the business of mitigating compliance risk. As such, business continuity and security are of particular importance. Supporting customers in heavily regulated markets, they have very specific, and critical data protection requirements. While a fully managed backup solution was what PossibleNOW wanted, it couldn’t be provided by just any managed service provider. It needed to be supported by the best: a provider with impeccable compliance and security layers to ensure that data wasn’t just protected, but geo-secure and rapidly recoverable, come what may.
PossibleNOW had a 15-minute recovery time objective (RTO) service level agreement (SLA) it must meet for its half-a-petabyte of customer data. But aging hardware and complex processes were standing in their way.
“We performed an evaluation of how successful our backups were over time, and the grades weren’t close to what we wanted,” said Steve Haley, Director of Technical Operations, PossibleNOW. “Old hardware and other contributing factors were causing low marks in reliability. We needed to rearchitect our environment. That’s when we created a mandate to get off our tape backup hardware and upgrade to a more stabilized infrastructure.”