24/7 SUPPORT

Get fast and full resolution with just one call.

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AT YOUR SERVICE, AROUND-THE-CLOCK

Nothing is worse than when your environment has an issue except sitting on hold for hours trying to resolve it. Let Verinext be your support advocate, so you can get to full resolution, faster with less impact on your workday.

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Systems that are operating in a degraded state add risk to the business. System outages are some of the highest cost events for any business because they not only impact productivity but threaten your profits and most importantly, your brand.

Verinext’s 24/7 Support helps mitigate risk and avoid downtime. With just one call, our client support associates will get you to quicker resolution. Our strong vendor partner relationships will help you troubleshoot, diagnose, and resolve issues faster. With Verinext’s 24/7 Support, you’ll have the confidence knowing that our dedicated team of support engineers are always just one call away.

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service and support

AS-A-SERVICE TECH BRIEF

If you are embarking on your As-a-Service journey, read this Tech Brief for the necessary steps to take for success.

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Customer Service

Premium “White Glove” Support

At Verinext, we deliver the premium support your business needs to maintain high availability, ensure workforce productivity and protect your customer experience.

Our Network Operations Center (NOC) is staffed, 24/7/365, by highly trained Client Support Engineers who are ready to assist with your support situation. You’ll always get a live, local, expert to help you navigate your issue. Serving as your personal support concierge, your Client Support Associate will assist you to resolution, every step of the way. Key 24/7 Support benefits include:

  • 24/7/365 Value-Added Support
  • Programs for Every Level of System Criticality
  • Dedicated Support Professionals
  • Always Available Via Support Hotline
  • Online Ticketing System
  • Personal Client Support Advocate
  • Continuous Communication, Status Updates and Progress Reporting
  • Preferred Vendor Partnerships for Accelerated Handling
  • Resources for Beyond Level 1 Support to Bring the Right People Together for Rapid Results
  • A Team Passionate about Your Success
Support and Service

Your Escalation Concierge

If you experience a support challenge with a larger vendor, navigating support escalations can be tedious and frustrating. This can be compounded with more complex infrastructure architectures that touch multiple vendor technologies.

Let Verinext’s 24/7 Support guide you swiftly to resolution. Our support engineers have the experience and relationships – across vendors – to escalate issues swiftly and tap vendors’ higher-tier resources when needed. We take on your challenges as our own and won’t stop until your problem is resolved – no finger pointing or runaround. Support services include:

  • Troubleshooting & Diagnosis
  • Efficient Escalation
  • Proactive & Preventative Maintenance

SOLUTION BRIEF

Discover how to tap into the power of automation to become more efficient in delivering business outcomes to your customers, employees and stakeholders.

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Managing IT for You

Managing your IT infrastructure takes people and time – resources you likely need for other critical technology priorities. Let the experts at Verinext go beyond supporting your digital infrastructure to actually monitoring and administrating it for you. Our skilled team of managed service professionals will provide the complete monitoring, management and protection you need to keep data, infrastructure and applications safe, secure and available.

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24/7 support
support solutions