PROVIDING INTELLIGENT, CONNECTED CX SOLUTIONS
You can’t deliver on your brand promise if you are unable to meet the expectations of customers throughout their engagement journey. Elevate your customer experience (CX) across all touchpoints with Verinext.
The progression of customer and employee interactions across multiple digital and physical channels is complex, yet critical. Your brand satisfaction and loyalty depends on it.
Verinext’s proven strategy, tools and services will help you build the intelligent connected ecosystem your business needs for an extraordinary CX. Optimize your contact centers with seamless, unified communications and deliver data-driven omni-channel experiences that engage and connect with customers using insights and modern application integration. We’ll re-imagine your end user engagement so you can progress relationships and build the brand loyalty that makes business thrive.
Engaging CX Solutions
Customer experiences are vital to business success, across every stage of the customer journey. At Verinext we are experts in delivering intelligent, omni-channel engagement solutions from onboarding to advocacy.
Let us help you modernize, design, build and transform your CX to set your business apart. Solutions include:
- Digital Presence
- Customer Onboarding
- Customer Self-Service
- Customer 360 and Personalization
- Social Listening
- Contact Center
Seamless Unified Communications
Your contact center is the primary touchpoint with your customers. A modern contact center with the unified collaboration that spans chat, text, email, social and voice will fuel your brand satisfaction and build customer loyalty. See how Verinext can empower your successful engagements with…
- Unified Communications as a Service (UCaaS)
- Communications Platform as a Service (CPaaS)
- Contact Center as a Service (CCaaS)
- Omni-Channel Integration
- Self-Service (IVR & IVA)
- Speech & Sentiment Analytics
- Technology Modernization
- Network & Telecom Solutions
- Monitoring & Management
- Project Management
Your employees are the ultimate connection between your brand and your customers. Be sure that your employees have access to the modern digital applications, tools and insights they need to drive productivity, improve collaboration and deliver exceptional customer service. See how Verinext improves the employee experience to empower your workforce to drive better business outcomes.