Automation operations have become one of the most effective levers for improving IT performance. However, the organizations that see real results are building automation intentionally, aligning the right technologies with the right processes, and utilizing automation to amplify both technical and business outcomes.
Recent industry research reinforces this shift. Gartner reports that by 2026, 30% of enterprises will automate more than half of their network activities, up from under 10% in mid-2023. At the same time, McKinsey estimates that intelligent automation can unlock more than $3 trillion in annual value across global enterprises.
IT teams are under pressure to move faster, increase accuracy, reduce manual overhead, and build more resilient environments. Automation is the clear tool to make it happen, but success requires the proper foundation. This blog breaks down the three core pillars of IT automation and what it can do for your business.
The Three Pillars of Modern IT Automation
IT automation often is separated into three complementary disciplines: Infrastructure Automation, Business Process Automation, and Robotic Process Automation. Each solves a different operational challenge and contributes to a stronger, more scalable automation ecosystem.
1. Infrastructure Automation
Infrastructure Automation uses code, orchestration, and configuration management tools to manage IT environments at scale. Instead of manually provisioning servers or configuring cloud resources, teams define desired states and let the platform handle the rest. Studies have found that organizations adopting Infrastructure as Code can reduce provisioning time by as much as 80%.
Other benefits include:
- Consistent, repeatable environments across cloud and on-prem
- Reduced human error in provisioning and configuration
- Faster deployments and higher DevOps throughput
2. Robotic Process Automation (RPA)
RPA focuses on rule-based tasks that traditionally require human intervention, such as logging into systems, moving files, reconciling data, filling forms, and other routine operational work.
Where RPA excels:
- High-volume tasks that require precision
- Processes without APIs or tight system integrations
- Quick-win automation projects that deliver fast ROI
Deloitte found that 95% of organizations say RPA has improved productivity, with many gaining back thousands of labor hours each year.
3. Business Process Automation (BPA)
RPA handles micro-tasks. And BPA automates end-to-end workflows that cross departments, applications, and approval chains. You can find BPA in action across employee onboarding, procurement workflows, and IT service request fulfillment.
Why BPA matters:
- Better visibility across complex processes
- Stronger compliance and auditability
- Faster cycle times for cross-functional workflows
Why Automation Fails
One of the biggest misconceptions about automation is that buying the tool solves the problem. In reality, technology is only effective when applied to the right processes.
At Verinext, we have seen the success of automation strictly depend on identifying the most valuable, automation-ready use cases. Identifying these automation-ready use cases prevents wasted effort, avoids automating broken processes, and ensures automation directly supports business objectives.
A successful team should start by mapping processes, evaluating system readiness, and prioritizing use cases based on value, effort, and feasibility.
Helping Organizations Accelerate Automation
Modern automation requires concentrated alignment and structure. Verinext can help with that. Our IT Automation Assessment helps organizations:
- Identify automation candidates across IT and business operations
- Analyze current-state maturity, system readiness, and data dependencies
- Build a value-based roadmap for automation initiatives
- Select the right mix of platforms, whether RPA, BPA, or Infrastructure Automation
This approach gives teams a clear path from experimentation to enterprise-wide impact. It’s how IT teams improve service quality, strengthen compliance, support business growth, and free talent from repetitive work.
If you are interested in exploring these options for your business, give us a call. Our decades of experience allow us to provide a solid framework, platform expertise, and the practical knowledge needed to deliver automation that produces measurable results. You can also explore our approach in our recent solution brief.
We look forward to connecting with you.
