How a Modern Contact Center Improves The Customer Experience (CX)
A contact center provides a more effective and efficient way to improve customer experience through intuitive, cloud-based tools that enable real-time message adjustments. These cloud-based tools handle voice and text-based [...]
What IT leaders Should Look for in Cloud Managed Services
A technologist might feel like a kid in a candy store in today’s cloud environments, but that doesn’t mean they should shop like one. Pick virtually any platform, however, and [...]
7 Security Operations Challenges Alleviated by Managed Detection and Response (MDR) Solutions
Cybersecurity threats are rapidly increasing in sophistication and frequency. Even while under constant threat of a cybersecurity attack, organizations continue to grow and their infrastructures increase in complexity, and with [...]
The Difference Between Social Listening and Social Monitoring
What is Social Monitoring? Social monitoring is the practice of companies looking at their own social profiles on Twitter, Facebook, Instagram, etc. When companies engage in social monitoring, they don’t [...]
Building Long Term Success Through Trust and Credibility
At Verinext trust, honesty and credibility are embedded in our DNA. The fact that “Veri” stands for truth in Latin never escapes us. It is the essence of our culture [...]
Securing Remote Workers: The Difference Between SASE and SSE
When the COVID-19 pandemic hit, everyone in the security world was talking about the value of a secure access service edge (SASE) to protect the waves of workers now accessing [...]
Tech Talk with HPE: Meeting the Changing Dynamics of Storage
Data storage is one of the most persistent challenges for today’s IT. There’s no question why. Finances Online reports that in 2022, the world will both produce and consume an [...]
Identity is Key: Mitigating Risk at the Access Core
The number of data breaches broke a record in 2021. According to the Identity Theft Resource Center data breaches jumped a steep 68% last year. This demonstrates that even though [...]
IT Financing: 6 Reasons it Helps You Reach Your Operational Goals
Nearly every company faces cash flow challenges at some point. In fact, according to data from U.S. Bank, as many as 82% of businesses that fail cited cash flow problems [...]
“Hello, AI Speaking. How Can I Help You?”
Although playful by design, the title of this article is more accurate than many people realize. Today's contact center is driven by artificial intelligence (AI) to create a hyper-personalized experience [...]
Building Cyber Resilience: Ensure Data Is Available
Today, the biggest threat to companies is both internal bad actors and external entities trying to steal and compromise data or lock it down with ransomware. The challenge has been [...]
The Real Value of a Technology Partnership
To put it in the words of our very busy and valued customer, Mike Northrup of America’s First Federal Credit Union. “The last thing I need in my life is [...]
I Scream, You Scream, We All Scream for Social Listening
How Food and Beverage Companies Can Enhance Product Analysis with Social Listening Years ago, for consumers to interact directly with the brands and products upon which they rely, one would [...]
Backup Effectiveness Checklist
4 Ways to Verify Your Backups Truly Work When you purchase an insurance policy, you hope you never really have to use it. Similarly, companies that backup data aren’t anticipating [...]
Top Considerations when Evaluating Data Protection Approaches
Protection Choices for Critical and Just Important Data Data protection can mean many different things. Every vendor, customer, market analyst and solution provider uses the term with a slightly [...]
Risky Business: Maintaining Backup Appliances in Your Domain
Why Performing Backups in Your Own Environment is a Risk You Can’t Afford If you’ve invested in a backup appliance you may feel that your data is secure and [...]
Securing Users, Apps, & Infrastructure Thru Zero Trust
The single biggest concern organizations face today is the security of their data, and the prevention of data exfiltration by a malicious actor—both externally and internally. It’s important to remember [...]
How to Plan a Safe Return for Your Hybrid Workforce
The Wall Street Journal called a hybrid workforce “a hacker’s dream,” and for a good reason. The size, number, and variety of devices passing into and out of an office, [...]
How to Rename Your Microsoft 365 Tenant
Since the dawn of time itself, there has been no ability to change the name of your Office and Microsoft 365 tenant. Once the tenant was created that was [...]
Improve Your Customer Experience with Contact Center AI
Today's AI-powered Contact Centers help create great experiences by solving customer challenges and simplifying purchases. Additionally, a Contact Center AI can provide your organization a more effective, efficient, and visible [...]