What to Cover in a GenAI for ‘Augmented Knowledge-worker’ Technology Briefing

Organizations are increasingly turning to Generation AI (GenAI) tools such as ChatGPT, Microsoft Copilot, and others to elevate the capabilities of their knowledge workers. These AI-driven solutions promise to significantly [...]

By |2024-09-26T16:49:35+00:00September 26th, 2024|Categories: Blog|Tags: , , |Comments Off on What to Cover in a GenAI for ‘Augmented Knowledge-worker’ Technology Briefing

“Hello, AI Speaking. How Can I Help You?”

Although playful by design, the title of this article is more accurate than many people realize. Today's contact center is driven by artificial intelligence (AI) to create a hyper-personalized experience [...]

By |2023-01-23T15:26:53+00:00April 25th, 2022|Categories: Blog|Tags: , , |Comments Off on “Hello, AI Speaking. How Can I Help You?”
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