We live in a world where customer expectations are constantly on the rise, making it critical to deliver exceptional customer experience. Users expect a seamless customer touchpoint. From the first [...]
The following article appeared in Contact Center Pipeline on October 3, 2023 written by Verinext's Robbie Paul. Read the original article here. Fully embracing an omnichannel contact center will fulfill [...]
If you had to name the top five reasons why customers might leave your brand, an underperforming contact center would be in the mix. Nothing irritates a customer more than [...]
Philadelphia, PA – June 30, 2022 – Anexinet Corporation, a leading strategy, technology, and transformation service provider, today announced its new Contact Center Strategy Kickstart Solution. The company’s latest kickstart [...]
A contact center provides a more effective and efficient way to improve customer experience through intuitive, cloud-based tools that enable real-time message adjustments. These cloud-based tools handle voice and text-based [...]
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