omnichannel Archives

Contact Center Pipeline Article: Time to Take Contact Centers to the Next CX Level
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Contact Center Pipeline Article: Time to Take Contact Centers to the Next CX Level

Contact Center Pipeline Article: Time to Take Contact Centers to the Next CX Level

The following article appeared in Contact Center Pipeline on October 3, 2023 written by Verinext's Robbie Paul. Read the original article here. Fully embracing an omnichannel contact center will fulfill [...]

By Verinext|2023-11-15T06:19:36+00:00October 5th, 2023|Categories: News & Press Releases|Tags: Customer Experience, omnichannel, Technology|Comments Off

Your Customers are Already Omnichannel. Are You?
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Your Customers are Already Omnichannel. Are You?

Your Customers are Already Omnichannel. Are You?

If you had to name the top five reasons why customers might leave your brand, an underperforming contact center would be in the mix. Nothing irritates a customer more than [...]

By Micheal DiPaolo|2023-04-13T15:41:14+00:00March 20th, 2023|Categories: Blog|Tags: Customer Experience, CX, omnichannel|Comments Off

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