Artificial Intelligence (AI) and Business Process Automation (BPA) have risen over the past few years as technologies that are dramatically changing IT and the business operations it supports. And the [...]
Although playful by design, the title of this article is more accurate than many people realize. Today's contact center is driven by artificial intelligence (AI) to create a hyper-personalized experience [...]
Today's AI-powered Contact Centers help create great experiences by solving customer challenges and simplifying purchases. Additionally, a Contact Center AI can provide your organization a more effective, efficient, and visible [...]
Robotic Process Automation (RPA) has been around longer than you might realize. At its core, RPA simply means the automation of any, manually intensive IT or administrative task. For instance, [...]
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